Meaning
A professional dedicated to helping customers achieve their desired business outcomes using the company's product, driving adoption and retention.
Three examples from work
Onboarding support
CSMWelcome aboard! Let's schedule your company-wide admin onboarding session.
ClientOur HR department is ready to invite all two hundred employees.
Adoption review
CSMI noticed that usage dropped in the design department this month.
Team LeadThey were on a tight release deadline; we'll resume daily practice next week.
Executive business review
CSMHere is your quarterly business review showing 92% employee course completion.
VPImpressive metrics; this validates our investment in professional English training.
Abbreviated as 'CSM'. CSMs are customer advocates who measure health scores, conduct Quarterly Business Reviews (QBRs), and drive engagement.