Logistics and supply chain
English for freight forwarders and dispatchers
You book, reroute and confirm, mostly by phone. English here has to be short and exact: numbers, times, places, and a clear yes or no.
Your working week
The conversations you have, in English.
- 01
Rate negotiation
What makes it hard: Ask for a better rate and hold your position politely.
- 02
Rerouting a load
What makes it hard: Explain the change to the driver and the client in the same hour.
- 03
Confirming a booking
What makes it hard: Read back numbers, times and addresses so nothing is misheard.
- 04
A complaint about damage
What makes it hard: Collect the facts and agree the next step without accepting blame too early.
Sounds familiar?
You know English. These moments still catch you out.
“Numbers on the phone are the worst: fifteen or fifty?”
“When a carrier raises the rate, I agree because I can’t argue fast enough.”
“An angry client in English makes me forget even simple words.”
Tasks in English
What your role asks you to do in English
- Negotiate rates with carriers
- Confirm bookings and read back details
- Handle reroutes and urgent changes
- Respond to complaints and claims
How you practise
From the situation to your own answer
The situation and the technique
What the moment needs, in a few steps, with phrases that work.
Four practice formats
Cards, read and write, listen and write, respond in English.
Your answer, reviewed
The AI coach reviews your written answer and shows a better version.
Progress you keep
Today’s practice and your saved progress, on phone or laptop.
A dedicated pack for this field is in preparation. The meetings part of your week you can practise today, with Meetings and discussions.
Articles and terms for this role
- Scenario
Scenario: the client calls about a late container
Tell the client what happened, the new date and your next action, without an apology loop.
- Terms
ETA
The estimated time of arrival: when a shipment, a person or a result is expected.
- Terms
roadblock
An obstacle or major hindrance that completely stalls a project's forward momentum.
Other roles in Logistics and supply chain
Freight forwarder, dispatcher
Practise the moments of your role
A dedicated pack for this field is in preparation. The meetings part of your week you can practise today, with Meetings and discussions.